Last updated 17 October 2026
These terms apply to every order placed with Penda ("we", "us"), whether by email, through this website, by phone or in person. By placing an order you accept them. If you are buying as a consumer, nothing in these terms affects your statutory rights.
Every Penda is handmade to order. An order is confirmed only when we confirm it in writing and any payment or deposit due has been received. Until then, dates are not reserved.
Quotes are valid for 14 days and are based on the quantities, dates and specification given at the time. If any of these change, we may need to re-quote.
Prices are in pounds sterling. A box of 6 is £8 at our introductory price, for collection. Delivery is charged separately and is available on orders of 5 boxes or more.
Custom A6 card inserts are available on corporate and event orders of 50 boxes or more. Introductory and published prices may change at any time, but the price confirmed for your order will not change.
Standard orders are paid in full before collection or dispatch.
Corporate, event and custom orders need a non-refundable deposit of 50% to secure the date, with the balance due no later than 7 days before collection or delivery. We may hold back any order until it is paid in full. Business customers who pay late may be charged interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
For corporate and event orders of 50 boxes or more, we can include a printed A6 card (105 × 148 mm) in every box, carrying your message, logo or design.
Because our sweets are perishable and made to order, the 14-day cancellation right that applies to some online purchases does not apply.
Standard orders can be cancelled for a full refund up to 72 hours before the collection or delivery time. After that, the full price is payable.
For corporate, event and custom orders, the deposit is non-refundable. Once a card proof has been approved, or within 7 days of the collection or delivery date, the full order value is payable. We will try to accept extra boxes but cannot guarantee them, and reducing quantities within 7 days of the date does not reduce the price.
Collections are made at the time and place we agree. Orders not collected within 24 hours of the agreed time may be disposed of without a refund, as they cannot be kept safely.
Delivery dates and times are agreed in advance, and someone must be available to receive the order. If a delivery cannot be completed because no one is available or the address is wrong, re-delivery is charged. Your order becomes your responsibility once it has been collected or delivered.
Penda contain milk and nuts (almonds and pistachios) and are made in a kitchen that handles other allergens. They are not suitable for anyone with a nut or milk allergy. When you order gifts or sweets for an event, you are responsible for passing on allergen information to the people who will eat them.
Keep Penda cool and eat them by the best-before date on the label. Each sweet is hand-pressed, so size, shape and colour vary slightly, and photographs are for illustration. We may change packaging if a material becomes unavailable, keeping to the same standard.
Please check your order when you receive it and tell us within 24 hours, with photographs, if anything is wrong. If items are faulty or not as ordered, we will replace them or refund the affected items. Sweets cannot be returned because of a change of mind.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
For business customers, our total liability for any order is limited to the price paid for that order. We are not liable for any loss of profit, business, goodwill or reputation, or for any indirect or consequential loss, including losses arising from an event, promotion or gift.
For consumers, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms, but not for loss that was not foreseeable or for business losses.
We are not responsible for delays or failure to deliver caused by events outside our reasonable control, such as severe weather, illness, supplier or courier failure, or utility outages. If this happens, we will tell you as soon as we can and offer a new date or a refund of any payment for the affected items.
PENDA is a UK registered trade mark (no. UK00004364564). Our name, rose design, photographs, packaging and website content belong to us and may not be used without our written permission.
We use your details only to handle your order and to contact you about it. We may update these terms from time to time, and the version on this page when you place an order is the one that applies. These terms are governed by the law of England and Wales.
Questions about these terms: hi@eatpenda.com.